Refund policy

Cancellation & Refund Policy

At Nappsy, we strive to make your shopping experience smooth and hassle-free. Please read our cancellation and refund policy below.

Order Cancellation

Before Your Order is Shipped

You can cancel your order anytime before it is dispatched from our warehouse by contacting our customer support.

Contact Us

To ensure quick processing, we recommend submitting your cancellation request within 24 hours of placing the order.

If the order has not been shipped, any prepaid amount will be refunded to the original payment method. Refunds are generally processed within 5–7 business days, and it may take an additional 3–5 business days for the amount to reflect in your account, depending on your bank.

After Your Order Has Been Dispatched

If your order has already left our warehouse, cancellation may not be possible immediately.

However, you may refuse to accept the package when it arrives. Once the shipment is returned to our warehouse and verified, we will process the eligible refund.

Please note that shipping or courier charges (if any) are non-refundable. Only the amount paid for the product(s) will be refunded.

Refund processing usually takes 5–7 business days after we receive the returned shipment.

Refund Policy

Refunds are initiated only after the returned item reaches our warehouse and passes our quality inspection.

Prepaid Orders

Approved refunds will be credited back to the same payment method used while placing the order.

Cash on Delivery (COD) Orders

For COD orders, our support team will contact you through your registered mobile number or email to collect your bank account or UPI details. Once the details are verified, the refund will be processed.

After the refund is initiated, it may take 3–5 business days for the amount to appear in your account.

International Orders

Orders shipped outside India cannot be cancelled once they have been dispatched.

If an international order is cancelled before shipment, the refund will be issued after deducting applicable transaction or banking charges.

For returns or replacements on international orders, customers are responsible for the return shipping costs.

Refunds for approved international returns will be made after deducting the original shipping and handling charges.

Need Assistance?

If you have any questions regarding cancellations, returns, or refunds, please reach out to our customer support.

Nappsy Customer Support

Phone: +91 73973 84057

Email: nappsysupport@gmail.com