Shipping policy
Shipping & Delivery Policy
At Nappsy, we work with trusted courier partners to ensure your order reaches you safely and on time. Please read our shipping policy below.
For any shipping-related assistance, feel free to contact us.
Customer Support
📞 +91 73973 84057
Domestic Shipping (India)
Shipping Charges
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Free Shipping on all prepaid orders above ₹499.
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A shipping fee of ₹49 applies to prepaid orders below ₹499.
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Cash on Delivery (COD) charges may apply and will be displayed during checkout.
Order Processing
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Orders are usually processed within 1–2 business days after successful payment or order confirmation.
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Once your order is shipped, you will receive a tracking link via SMS and/or email.
Estimated Delivery Time
Most orders are delivered within 3–7 business days.
Delivery timelines may vary depending on your location:
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Metro Cities: 3–5 business days
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Non-Metro Locations: 4–8 business days
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Remote Areas: Up to 10 business days
During festivals, public holidays, weather conditions, or unforeseen logistics delays, delivery may take slightly longer.
Failed or Pending Payments
If your payment has been deducted but your order is not confirmed due to a technical issue, please don't worry.
Kindly contact our support team with your payment details. We will verify the transaction and assist you as quickly as possible.
Order Changes
Once an order has been packed or dispatched, it cannot be modified or cancelled.
Please review your shipping address, contact number, and order details carefully before placing your order.
Partial Shipment
If, due to unforeseen circumstances, any item in your order cannot be shipped within a reasonable time, we may cancel only the unavailable item.
In such cases, the amount paid for the unshipped product will be refunded to your original payment method.
Damaged Package
If the package appears damaged, opened, or tampered with during delivery, please do not accept it.
Contact our support team immediately with your order number and photos of the package so we can investigate and assist you with a replacement or resolution.
International Shipping
We ship to several countries across the globe.
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International shipping charges are calculated automatically during checkout based on the destination and package weight.
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Any customs duties, import taxes, or local charges are the responsibility of the customer.
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International orders are dispatched only after full payment is received.
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Once shipped, international orders cannot be cancelled or modified.
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Customers are responsible for return shipping charges on international returns or exchanges.
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Refunds, where applicable, will exclude shipping charges and customs-related costs.
Order Tracking
Once your order is dispatched, you'll receive an email and SMS containing your tracking number.
You can use the tracking link provided to monitor your shipment in real time.
If you do not receive your tracking details within 48 hours after dispatch, please contact our support team.
Frequently Asked Questions
How can I track my order?
After your order is shipped, you will receive a tracking link via SMS and email. You can use that link anytime to check your shipment status.
How long does delivery take?
Orders are generally delivered within 3–7 business days, depending on your location.
Do you deliver internationally?
Yes. We ship to multiple countries worldwide. International shipping charges and any applicable customs duties are the responsibility of the customer.
I received the wrong item. What should I do?
We're sorry for the inconvenience.
Please email us at nappsysupport@gmail.com with:
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Your Order Number
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Photos of the received product
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A brief description of the issue
Our support team will review your request and respond as quickly as possible.
My payment was successful, but my order isn't confirmed.
Occasionally, payment confirmation may be delayed due to banking or payment gateway issues.
Please contact us with your payment reference number, and we'll verify the transaction and update your order status.
Can I modify my order after placing it?
Order modifications are possible only before the order is packed.
Please contact us immediately after placing your order. Once the shipment has been prepared, changes may not be possible.
My order is delayed or stuck in transit.
Sometimes courier delays occur due to weather, public holidays, or operational reasons.
If your tracking has not been updated for several days, please reach out to our support team, and we'll coordinate with the courier partner to resolve the issue.
Which payment methods do you accept?
We accept:
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UPI
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Credit Cards
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Debit Cards
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Net Banking
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Popular Wallets
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Cash on Delivery (where available)
Need Help?
For any questions regarding your order, shipping, or delivery, contact us:
Nappsy Customer Support
Nappsy
Registered Address:
51C, Babuji Nagar,
Marudhachalapuram,
Tirupur – 641602,
Tamil Nadu, India.
Website: www.nappsy.in
Email: nappsysupport@gmail.com
Phone: +91 73973 84057
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
